FAQ

FAQ

When is my order going to ship?

In-stock pieces will be processed and shipped within 2-3 business days.

Made to order jewelry will take 5-6 weeks to be crafted and shipped. We will provide tracking information as soon as your order is ready.

Can you make a special size?

Yes. Special sizing is considered custom, therefore it will be final sale. This might incur an additional charge if we have to add metal.

Can you make a piece in a different material?

Yes. Please contact us at info@hernanherdez.com with the desired piece and material so we can quote accordingly. 

Can you make me an engagement ring?

Yes, we make engagement rings as part of our bespoke services. You can start your bespoke process  <a href="https://hernanherdez.com/pages/bespoke">here</a>.

Can you gift wrap my order?

Yes, we can gift wrap your order at an additional cost. Please select the Gift Wrap option at checkout.

Do you have a phone number I can reach out to?

You can text us Monday to Friday from 9am-4pm AST to (347) 672-6272. We do not offer customer service over calls since we have to maintain a record of all communications. We only offer customer service over text message or email.

Can I pick up my order in NYC?

Order pick ups are only available for Puerto Rico. We do not have pick up available in NYC.

Where can I find your jewelry to try IRL?

We do not have a storefront and our jewelry can be purchased directly through our website. However, we do have stockists in different countries where you can try in person. You can find our stockists list <a href="https://hernanherdez.com/pages/stockists">here  </a>.

Do you ship to my country?

We offer worldwide shipping. 

Customs fees, duties or taxes are NOT calculated at checkout. The customer is responsible for paying any additional fees required by their country to receive the package. You can read about international duties, taxes and fees <a href="https://hernanherdez.com/pages/shipping">here  </a>.

Can you expedite my order?

If you need to expedite any order, please reach out to  info@hernanherdez.com to start the process. Expedited shipping will incur an additional cost.