Shipping

Shipping won't be immediate
since there’s no actual stock.

All jewelry is made to order
Please allow 2-3 weeks for your
jewelry to be crafted and shipped.

Once your order is ready
we'll email you with a tracking number.

Signature upon delivery
is not required, therefore
we are not responsible
for any lost or stolen packages
after they appear as delivered.


International Orders
Customer is responsible for paying any fees
required to receive the package,
including customs, duties and taxes.
Returned packages due to unpaid customs fees
will be automatically refunded
and a 20% restocking fee will be applied.
Shipping is non-refundable.
Returns, Refunds & Cancelations

 

Made to order pieces are considered final sale.
Make sure to measure your finger correctly before
proceeding with purchase.

Returns will only apply if the piece is damaged
or does not fit properly as shown in pictures.

Returns must be placed within
15 days after arrival
to receive a full refund.

A 20% restocking fee will apply
when a piece is returned
without prior notification via email.
We can refuse the right to refund if
the jewelry doesn’t meet our return criteria.

Plating discolorations due to
usage are not considered damage.

If you have worn your piece
and the plating is wearing off,
we can offer re-plating service
for an additional fee.

After we receive your return,
please allow 3-4 days while
we carefully inspect it
and process refund.

All returns must include original packaging.
A 10% fee will apply if packaging
is not included with return.

Please email info@hernanherdez.com
with subject line” “Return + Order #”.
Attach photos if applicable.

You have 24 hours to cancel your order.
After that, we cannot cancel it since
we’re probably already
working on it.

Shipping is non-refundable.

Customer is responsible
for return shipping cost both ways.

We are not responsible
for any lost packages
during the return process.
We highly recommend you insure your package

 

Sizing

All rings are US standard size.

If you don't know your ring size, we recommend
buying a ring sizer in order to get the correct size.

Buying the ring sizer is more affordable
than returning or resizing your ring.

Alternatively,
you can go to a jewelry store
and get your fingers measured.

Online DIY methods are inaccurate,
therefore, we don't recommend relying on them.


Repairs

The below will only apply to all jewelry
bought directly through hernanherdez.com.

If you bought your jewelry through another retailer,
please contact them directly.
Unfortunately, we are unable to accommodate
repair requests for items purchased
from other retailers.

 

Broken chains/

Please send a picture of the broken chain
so we can evaluate your case.
If the chain is broken due to a soldering issue,
we will cover repair and shipping. 
If the chain is broken due to an accident,
please write to us so we can quote you accordingly.

 

Missing stones/

We can replace your stone
depending on availability.
Please write us an email
so we can quote accordingly.

 

Oxidized jewelry/

Due to the nature of the metals,
your jewelry will eventually oxidize
if left unused for a long time.
It’s a normal process.
You can purchase a polishing cloth 
and your jewelry will come back to life.
Do not use any liquid solution. 

 

Platings/

The plating durability will depend
on each wearer usage and body sweat.
Some bodies are more prone to sweat
than others, in that case,
the plating will come off faster. 

For your plating to last longer,
do not expose your jewelry directly
to any water activity or exercising. 

If you would like your jewelry to be re-plated,
please send us an email
so we can quote accordingly.

 

email: help@hernanherdez.com