In-stock pieces will be processed 
and shipped within 2-3 business days.

For made to order jewelry,
please allow 5-6 weeks for your
jewelry to be crafted and shipped.

Once your order is ready
we'll email you with a tracking number.

We offer USPS for domestic shipments 
and FedEx for domestic and international shipments. 
Customer is responsible of choosing 
their preferred carrier at checkout. 

Signature upon delivery
is not required, therefore
we are not responsible
for any lost or stolen packages
after they appear as delivered.

Customs fees, duties or taxes are not calculated at checkout.
Before ordering, we suggest to verify 
your country’s import fees to have an estimate of
the amount to be paid in order to receive the package. 

Customer is responsible for paying any fees
required to receive the package,
including customs, duties and taxes. 
Returned packages due to unpaid
customs fees, duties or taxes
will be automatically refunded
and a 30% restocking fee will be applied.
Shipping is non-refundable. All additional charges made
by the carrier due to the return will be deducted from the refund.

 
Bespoke and fine pieces are considered final sale.
Make sure to measure your finger correctly
before proceeding with purchase.

Orders bought on sale are final.
No return or exchanges will apply on sale items.
Current promotions cannot be applied to previous orders.

If you're not satisfied with your purchase,
you can return your piece but a 10% restocking fee will apply.

A 30% restocking fee will apply when a piece is returned
without prior notification via email. We can refuse the right
to refund if the jewelry doesn’t meet our return criteria.

All returns must include original packaging 
or an additional 5% fee will apply. 

Returns without the restocking fee
will only apply if the piece is damaged
or does not fit properly as shown in pictures.

Returns must be placed within
15 days after arrival to receive a refund. 
Shipping is non-refundable.

After 15 days, we’re not able to accept the return. 

Please email info@hernanherdez.com
with subject line” “Return + Order #”.
Attach photos if applicable.

After we receive your return,
please allow 3-4 days while
we carefully inspect it and process the refund.

You have 24 hours to cancel your order.

Customer is responsible
for return shipping cost both ways.

We are not responsible for any lost packages
during the return process.
We highly recommend you insure your package.

Repairs & Warranty

The below will only apply to all jewelry
bought directly through hernanherdez.com.
If you bought your jewelry through another retailer,
please contact them directly.
Unfortunately, we are unable to accommodate
repair requests for items purchased
from other retailers.

We offer a four-month warranty that covers 
the cost of all repairs under normal wear. 
However, if pieces are noticeably worn, or
show improper care, repairs will be performed at cost. 
Missing gems will be replaced for an additional cost.

Customers are responsible
for shipping cost both ways.

Not considered damage:
Plating discolorations due to usage on plated brass or vermeil 
Oxidation due to unusage or lack of maintenance on sterling silver and brass

We are happy to accommodate any repairs outside of warranty.
Please email info@hernanherdez.com so we can quote accordingly. 

We are not responsible for repairs performed outside of our production team.