Shipping

Shipping won't be immediate
since there’s no actual stock.

All jewelry is made to order
Please allow 2-3 weeks for your
jewelry to be crafted and shipped.

Once your order is ready
we'll email you with a tracking number.

Signature upon delivery
is not required, therefore
we are not responsible
for any lost or stolen packages
after they appear as delivered.


International Orders
Customer is responsible for paying any fees
required to receive the package,
including customs, duties and taxes.
Returned packages due to unpaid customs fees
will be automatically refunded
and a 20% restocking fee will be applied.
Shipping is non-refundable.
Returns, Refunds & Cancellations

 

Made to order pieces are considered final sale.
Make sure to measure your finger correctly
before proceeding with purchase.

If you're not satisfied with your purchase,
you can return your piece but a 10% restocking fee will apply.

Returns without the restocking fee
will only apply if the piece is damaged
or does not fits properly as shown in pictures.

Returns must be placed within
15 days after arrival
to receive a full refund.

A 20% restocking fee will apply
when a piece is returned
without prior notification via email.
We can refuse the right to refund if
the jewelry doesn’t meet our return criteria.

Plating discolorations due to
usage are not considered damage.

After we receive your return, 
please allow 3-4 days while
we carefully inspect it and process refund.

All returns must include original packaging.
A 10% fee will apply if packaging
is not included with return.

Please email help@hernanherdez.com
with subject line” “Return + Order #”.
Attach photos if applicable.

You have 24 hours to cancel your order.
After that, we cannot cancel it since
we’re probably already working on it.

Shipping is non-refundable.

Customer is responsible
for return shipping cost both ways.

We are not responsible
for any lost packages
during the return process.
We highly recommend you insure your package

 

Sizing

All rings are US standard size.
If you don't know your ring size, we recommend
buying a ring sizer in order to get the correct size.
Buying the ring sizer is more affordable
than returning or resizing your ring.
Alternatively,
you can go to a jewelry store
and get your fingers measured.
Online DIY methods are inaccurate,
therefore, we don't recommend relying on them.


Repairs

The below will only apply to all jewelry
bought directly through hernanherdez.com.
If you bought your jewelry through another retailer,
please contact them directly.
Unfortunately, we are unable to accommodate
repair requests for items purchased
from other retailers.

 

Broken chains/
Please send a picture of the broken chain
so we can evaluate your case.
If the chain is broken due to a soldering issue,
we will cover repair and shipping. 
If the chain is broken due to an accident,
please write to us so we can quote you accordingly.

 

Missing stones/
We can replace your stone
depending on availability.
Please write us an email
so we can quote accordingly.

  

  

email: help@hernanherdez.com