Returns & Exchanges

All jewelry is handcrafted to order.
Please keep this in consideration before making a purchase.

Wrong Ring Size :

We encourage you to buy a ring sizer or go to a jewelry store
 and have your fingers properly measured before purchasing.
 However, if the ring doesn't fit you properly
 we have some options for you:

A)

You can return the ring and we'll issue a refund.
 Shipping is non-refundable and restocking fee of 10% will apply.

B) 

You can send it back and we'll resize it for you.
 Resizings have a cost of $40 + Shipping.
 

When shipping your ring please include a note
with your order number and new ring size. 

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Returns bust be placed 10 days after arrival for a refund.
After 10 days a store credit will be applied.

Refunds will only apply if the piece is damaged
or does not fits properly as shown in picture.

Custom made pieces are considered final sale.
 

Please include a picture of the faulty piece.  

 
Customer is responsible for return shipping cost both ways.
We're not responsible for any lost package during the return process.
Insurance is highly recommended.

Cancelations are valid 24 hours after purchase.  


Please email
help@hernanherdez.com
prior to any exchange or return.